Terms of Service
1. Validity of our terms and conditions
The following terms and conditions serve as the legal basis for our present and future
Terms and Conditions.
They are accepted by order or acceptance of delivery. Deviating conditions of the customer, which we do not expressly recognize in writing, are non-binding for us, even if we give them to you
do not expressly contradict.
2. Order and delivery
The orders placed with us can be confirmed in writing, but the delivery contract is also concluded through verbal or telephone acceptance.
Crockery, cutlery, glasses, plates and other items of equipment
are our property. We charge shortfalls at cost price.
3. Purchase obligation
The customer is obliged to accept the ordered goods.
4. Notice of defects
Should our goods or services give the customer cause for complaint
we must be informed in writing within three days of discovery so that we can deal with the complaint immediately.
However, such complaints, which the customer can even remotely assume that they can be remedied immediately, must be reported to us immediately.
We can only grant discounts on the basis of justified complaints if the performance complained about does not improve despite a timely complaint
With the acceptance of the delivery and services by the customer the risk goes
for loss, damage, degradation and deterioration to the customer.
The customer must ensure that the goods are properly stored.
We are only liable for damage if intent and / or gross negligence can be proven.
The customer can withdraw from the contract no later than 10 working days before the agreed delivery date
explain without being charged any costs.
If the customer withdraws after the deadline, we will provide the customer with up to the time of cancellation
any costs incurred in the invoice.
7. Payment Terms
The prices quoted include the statutory value added tax. Payment is due no later than
To be paid 10 working days after receipt of the invoice and without deductions.
In the case of first orders from unknown buyers, we reserve the right to accept an appropriate one when placing the order
To require prepayment.
8. Place of jurisdiction
Heidelberg is responsible for all claims and disputes arising from the contractual relationship.